![]() ![]() We both have Malwarebytes Pro and after I re-installed Avast Premium the first thing it did was tell me Malwarebytes should be uninstalled as they 'might get in each other's way'. Her computer is virtually identical to mine, an HP All-in-One desktop with the same version of Win10 and the same version of Firefox browser. She can get into Settings without her being asked for a password at all. My wife has Avast Premium on her computer it is one of, (actually the only), device hanging on my multi-device account. In every case it would not accept my password! So I still have the problem, even after a complete re-install. Then I tried to go to some 'protected areas' including 'Settings'. The re-install worked fine with it finding my existing Activation Code It asked me to sign in and I did without any problems using my existing password. I then tried a complete reinstall of Avast Premium Security. ![]() I tried the repair option, but, as you surmised, it didn't solve the problem. The whole password system seems a maze to me and unnecessarily complicated. It does also accept a subscription code at that point, and I tried that code to get into Settings, but it doesn't accept it there. Where does that fit into the scheme of things? Maybe that is what it needs to enter the protected areas, but I don't have a record of having set such a code. I notice in the menu the first item on the list is an 'Activation Code'. (I think that is probably a false positive as it is a genuine part of Malwarebytes.) Also to allow or disallow MBAM, which it sees a a potential threat. Examples are 'Settings' and requested permission to scan a periphery such as a USB thumb drive. There is no issue with changing the password, it just doesn't let me enter those areas designated a 'protected area'. ![]() During this problem I have changed it two or three times in an attempt to solve the problem. I only know of one password I have with Avast. It is a part of Malwarebytes, which I also have running. ![]()
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December 2022
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